Telephone Banking

Canada and U.S.: 1-800-465-2422

Select countries outside Canada and U.S.: international calling code (e.g., 011) + 800-872-2422 + 1

All other countries outside Canada and U.S.: 1-902-420-2422

CIBC offers you a full-service banking experience by telephone, 24 hours a day, 7 days a week. CIBC Telephone Banking is convenient, secure and offers most of the banking services you use at your branch.

Automated services offered by Telephone Banking:

Check up-to-the-minute balances, get a listing of the last 15 transactions on your accounts, or search for specific transactions
Transfer money and set up post-dated transfers between your CIBC accounts, including CIBC credit cards
Pay your bills and arrange post-dated bill payments (CIBC has over 6,000 merchants eligible for payment)*
Find out the balance on your CIBC credit cards, check the amount of credit available, plus get the date and amount of your last payment
Place a stop payment on a cheque

Services offered by our Financial Services Representatives: (press "0" after entering sign on):

Open a new account
Purchase GICs and RRSPs or make additional contributions to existing RRSPs
Apply for a mortgage, CIBC credit card, or personal line of credit
Re-order cheques

New to Telephone Banking?

Print out our Quick Reference Guide to Everyday Telephone Banking (40 KB) for a handy guide to our automated telephone services.

To use Telephone Banking, call 1-800-465-2422 in Canada and the U.S. or 800-872-2422 in select countries outside Canada and U.S. To use this number, dial the international calling code of the country from which you’re calling (e.g., 011), then the toll free number, followed by 1. For example: 044-800-872-2422-1. From all other countries outside Canada and the U.S., call 1-902-420-2422. Have your Convenience Card (or CIBC VISA card if that is your bank card) available when you call because your card number will identify you. The first time you call, a Financial Services Representative will help you choose your Telephone Banking password.

If you don't have a CIBC bank account but you wish to access services for your CIBC VISA card, call 1-800-465-4653 in Canada and the U.S. or call collect at 514-861-4653 outside Canada and U.S. Call these numbers to activate your account and to find out your:

Outstanding balance and minimum payment due
Payment due date
Available credit
Last payment date and amount
Balance on last statement

CIBC has a special phone line to provide deaf and hard of hearing customers with a secure method of doing their banking. TTY (Teletype Device for deaf and hard of hearing) customers can call 1-800-465-7401.

CIBC Telephone Banking is secure

CIBC wants you to feel safe when using Telephone Banking, so we advise you to keep your password confidential so that you alone can access your account by phone. If you forget your password, a Financial Services Representative will help you select a new one. To ensure your security, Telephone Banking requires that you enter your Convenience Card number and confidential password every time you call. When you speak to our Financial Services Representative about your financial affairs, we will ask you questions that verify your identity.

* Add/register a bill function is not available through our automated service in the 613, 514, 450, 819 and 418 area codes.