What is CIBC Overdraft Protection Service?

Overdraft protection helps to protect you against temporary cash shortages on your personal account. CIBC Overdraft Protection Service gives you access to a predetermined credit limit ranging from a minimum of $100 to a maximum of $5,000. Overdraft protection will automatically provide you with the extra funds you need, up to your approved limit. You are eligible for this product if you have reached the age of majority in your province of residence, have a good credit rating, have demonstrated financial responsibility, and are a Canadian resident. Your credit history and gross monthly income are used to determine the approved limit. Overdraft protection is available on most Canadian dollar personal bank accounts. It is not offered on CIBC's Investor's Rate account®, or the Youth Account.

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What is the CIBC Overdraft Protection Service repayment structure?

Just make a minimum deposit of $100, or the amount that is overdrawn (whichever is less) into your account each calendar month in which your account is overdrawn, and once every six months, deposit enough to bring your account into a positive balance for at least one full business day.

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What are the fees for using CIBC Overdraft Protection Service?

If you do not use your overdraft protection, there is no charge. If your account goes into overdraft, you pay a $5 charge in any calendar month in which you create or increase your overdraft (based on end of day balances) and interest on the outstanding overdraft amount at the rate of 21% per year. Please note that if CIBC allows you to exceed your overdraft limit, an additional overdraft fee of $5 per item will apply in addition to interest at the rate of 21% per year on the overdraft amount. Please note that if CIBC should choose to allow one or more such account withdrawals, it has no obligation to do so again at anytime in the future.

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How do I apply for CIBC Overdraft Protection Service?

You can apply for overdraft protection when you open a personal deposit account by calling Telephone Banking at 1-866-525-8622. A Sales and Service Specialist is available to assist you 24 hours a day, 7 days a week. Alternatively, you may wish to visit your branch.

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How do I contact the Student Loan Centre?

The CIBC National Student Centre cannot be contacted by e-mail at this time. For information or assistance with student loans, please contact the CIBC National Student Centre directly at:

CIBC National Student Centre
9th Floor
2 Robert Speck Parkway
Mississauga, Ontario
L4Z 1H8

In Canada or the U.S.: 1-800-563-2422 Outside Canada or the U.S.: (905) 306-2940 (collect calls are accepted) Mon-Fri 7:30 a.m. to 8:30 p.m. ET.

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How can I access my student loan through Online banking?

At this time, we do not offer the ability to access your CIBC Student Loan Account online for inquiry purposes. However, you can register your Student Loan Account for electronic payments. To do this:

• Sign on to Online Banking.
• Select the "Bills" tab.
• Select "Add Bills" from the options on the left side of the screen.
• On the "Add Bills" page, type in a keyword relating to the merchant. In this case, you can use "Student Loan", "CIBC" or "CIBC Finance".
• Click "Find Bill Name".
• When the results appear, click the drop-down box beside the first entry.
• Click the Loan Account you wish to add.
• Key your Loan Account number with CIBC and click the "Add Bill" button.
• A pop-up screen will ask you to confirm the name and account number.
• Click OK if the information is correct.
• Your CIBC Student Loan Account is now registered and can be paid immediately.
• If you require further assistance, please call CIBC Customer Support at 1-888-872-2422 and choose option '2'. Representatives are available 24 hours a day, seven days a week.

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How do I pay for my Personal Line of Credit?

You can repay your PLC by depositing funds at the bank machine or at any CIBC branch, by transferring funds between accounts, or by setting up a pre-authorized payment from your CIBC account. To initiate a deposit or transfer of funds via the bank machine, Telephone Banking or Online Banking, your PLC must be attached to your Convenience Card. To verify the accounts currently attached to your bank card, please call a Customer Service Specialist at 1-800-465-2422 or login to Online Banking and use the 'Manage bank card' feature from the Convenience Banking menu. If the account has not yet been attached, please place your request with the Customer Service Specialist (1-866-525-8622) or through Online Banking by following the steps below:

• From the Convenience Banking menu, select "Manage bank card."
• Click on "Bank accounts."
• On the Bank accounts screen, click the "Attach accounts" button.
• Type in your transit and account number and click the "Attach Accounts" button again.
• A pop-up screen will request confirmation of the account addition.
• Once we have verified that the account is yours and has no special signing considerations, the account will be added to your bank card. If your account has not been attached within 24 hours, please call CIBC Online Banking Customer Support at 1-888-872-2422. Select '1' for English, then '2' for Convenience Banking assistance.
• A minimum monthly payment of 3% of the outstanding balance, or $60, whichever is greater is required. There are no pre-payment penalties.

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What are the eligibility requirements for a Personal Line of Credit and how do I apply?

We appreciate your interest in applying for the CIBC Personal Line of Credit. This product gives you a personal reserve of funds that you can access any time, for whatever purpose (e.g. home renovations). The minimum credit limit is $5,000 and is based on the individual's credit needs and financial position. To be eligible for a Personal Borrowing product, you must be a Canadian resident and have reached the age of majority: 18 years for PEI, QC, ON, MB, SK, AB and 19 years for NL, NB, NS, BC, YK, NT, Nunavut. Our current loan criteria requires that:

• you meet CIBC standard credit requirements and any bankruptcy must have been discharged more than 7 years ago.
• you earn a minimum of $35,000 (if you do not have a current employment income to meet our requirements, we may consider your application with liquid security).
• If you are interested in applying online, you will be asked to provide information such as: bank account numbers, credit card numbers, Financial information (assets, financial obligations, income). Your Social Insurance number is optional.

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Can I apply online and come to the Branch to sign the necessary documentation?

Yes, you can apply online but still sign a paper-based application at the Branch. Please follow the steps below:

• Go to http://www.cibc.com/english/personal_services/borrowing/index.html
• Select "Product List" found at the bottom right inside the red border
• Select "Personal Line of Credit"
• Scroll down to the bottom of the page
• Select the "Apply for a CIBC Personal Line of Credit" button
• Complete the application
• Select "Send application".
• If you prefer to apply by phone, please call Telephone Banking at 1-866-525-8622. Our Sales and Service Specialists are available 24 hours a day, 7 days a week.

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What are the eligibility requirements for a Personal Loan?

We appreciate your interest in a CIBC Personal Loan which is a custom tailored loan for a specific purpose or purchase. The minimum loan amount is $5,000. To be eligible for a Personal Borrowing product, you must be a Canadian resident and you must have reached the age of majority: 18 years - PEI, QC, ON, MB, SK, AB and 19 years - NL, NB, NS, BC, YK, NT, Nunavut. Our current loan criteria requires that:

• you meet CIBC standard credit criteria and any bankruptcy must be discharged
• you earn a minimum of $15,000.
• As a borrower or co-borrower, you can apply for Disability Insurance or CIBC Payment Protector Insurance.
• Disability Insurance is available to borrowers over the age of 18 and less than 65.
• A Health Questionnaire must be completed if the monthly repayment exceeds $1000.
• Life Insurance is available to eligible individuals between 18 and 70 years of age.
• CIBC Payment Protector is available to borrowers over the age of 18 and less than 65 who have been employed continuously for 6 months and actively working 25 hours per week.
• If you are interested in applying online, you will be asked to provide information such as: bank account numbers, credit card numbers, Financial information (assets, financial obligations, income) and your Social Insurance number is optional.

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How do I apply for a Personal Loan online?

To apply online, please follow the steps below:

• Go to http://www.cibc.com/english/personal_services/borrowing/index.html
• Select "Personal Borrowing Product List" found near the bottom of the page
• Select "Personal Loan"
• Scroll down to the bottom of the page
• Select the "Apply for a CIBC Personal Loan" button
• Complete the application
• Select "Send application"
• If you have any difficulty with the online application, or wish to apply by phone, please call Telephone Banking at 1-866-525-8622. Our Sales and Service Specialists are available 24 hours a day, 7 days a week.

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What is a fixed rate Personal Loan?

With a fixed rate personal loan, the interest rate and term of the loan are fixed at the time of application. The minimum term available is 1 year with a maximum term of five years and the maximum amortization period is 20 years (240 months), depending on the amount, purpose and applicant's ability to pay. * Please note, the amortization period and term must be equal for loans amortized for 60 months of less. To provide freedom form the worry of unpredictable events, we also offer an optional Personal Loan Insurance Plan which includes, Life Insurance, Disability Insurance and CIBC Payment Protector Insurance due to involuntary loss of employment. If you have any other questions or wish to apply, please call Telephone Banking at 1-866-525-8622, visit us online at www.cibc.com or visit us at a branch to submit your application.

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What is a variable rate Personal Loan?

With a variable rate, the interest is tied to CIBC's prime rate and can increase and decrease when prime fluctuates. The Variable rate is equal to CIBC's prime rate + a spread. A one-year term is available with an amortization period of up to 25 years, depending on the amount, purpose, and the applicant's ability to pay. During the term, blended payments of principal and interest remain the same. * Please note, a Variable rate loan may be converted to a fixed rate anytime, without any charge. To provide freedom form the worry of unpredictable events, we also offer an optional Personal Loan Insurance Plan which includes, Life Insurance, Disability Insurance and CIBC Payment Protector Insurance due to involuntary loss of employment. If you have any other questions or wish to apply, please call Telephone Banking at 1-866-525-8622, visit us online at www.cibc.com or visit us at a branch to submit your application.

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How do I pay for my Personal Loan?

You can repay your CIBC Personal Loan by pre-authorized electronic funds transferred from any CIBC account, or in-person at any branch. Payments to Personal Loans issued for $3000 or more have the option to be paid weekly, bi-weekly, semi-monthly or monthly. Repayment options can be changed anytime or be made to coincide with pay periods. Furthermore, all Personal Loans can be repaid in part or in full, anytime, without a penalty. If you have any other questions or wish to discuss the particulars of your loan, please call Telephone Banking at 1-866-525-8622. Assistance is available 24 hours a day, 7 days a week.

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How do I access loans/mortgage or GIC's through Online or Web Banking?

At this time, we do not offer the ability to access your [loan/mortgage/GIC] online. However, we are assessing the possibility for future enhancements to Online Banking. Your comments have been recorded and will be reviewed as we monitor customer demand for this feature. In the meantime, please call CIBC Telephone Banking for assistance with your [loan/mortgage/GIC] at 1-866-525-8622. Representatives are available to assist you, 24 hours a day, 7 days a week.

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What is a Business Improvement Loan (BIL)?

The Business Improvement Loan (BIL) is a government guaranteed loan designed to help a small business improve or expand. These loans are offered by Financial Institutions under the Canada Small Business Financing Act. Leasehold improvements, equipment purchases, real property, immovables and computer software are examples of items that can be financed. There is no minimum borrowing requirement and the maximum loan amount is $250 000.

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What are the eligibility requirements for the BIL?

To qualify, your business must be a Canadian enterprise conducting business for gain or profit, excluding farming enterprises, charitable or religious organizations, and businesses renting or purchasing real estate for resale. Gross annual revenue of the business cannot exceed $5 million.

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How does the BIL work?

Expenditures and assets purchased up to 180 days prior to the day the loan is approved are eligible for financing. As this is a government guaranteed loan, personal guarantees are limited to 25% of the original amount of the loan. You can choose either a fixed interest rate or a variable interest rate. The rate of interest paid to CIBC will not exceed CIBC Prime + 3% on a variable rate loan, or 3% above CIBC's residential mortgage rates on a fixed rate loan. Repayments are typically made in monthly installments but can be tailored to meet specific requirements. The BIL can be amortized over a period of 10 years. There is a one-time administration fee of 2% of the loan amount that is paid to the federal government. This fee can be added to the amount of the loan and no other fees apply. For more information about Business Improvement Loans or other CIBC Small Business products and services, please call or visit your nearest CIBC branch.

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What is CIBC Revolving Line of Credit?

The CIBC Revolving Line of Credit can help you with the short-term financing of your business by providing a way to borrow by overdraft or operating line. Unlike a loan, the term is open. There is no minimum or maximum borrowing amount. The company's financial health and the personal credit rating are both key principals in determining the credit limit. Funds are available in Canadian or U.S. dollars. Funds are withdrawn by writing cheques against the Business account or direct bank machine withdrawals from the CIBC Business Operating Account with "Additional Option". You can make any number of withdrawals, up to the available credit limit. Repayment occurs every time you deposit funds to the CIBC Business Account with "Additional Option".

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What are the interest rates and fees based on for the CIBC Revolving Line of Credit?

The interest rate is based on CIBC Prime with a spread added. The rate fluctuates with the prime lending rate or U.S. base rate. Interest is paid only on the actual dollar amount borrowed. Rates and fees are tailored to each application. A monthly loan administration fee applies to all operating lines. For more information about the Revolving Line of Credit or other CIBC Small Business products and services, please call CIBC Small Business Banking at 1-877-452-8855. Assistance is available 24 hours a day, 7 days a week. Alternatively, you may wish to visit your nearest CIBC branch.

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