Frequently Asked Questions

VISA Disputed Transactions FAQ
The following are the most frequently asked VISA Disputed Transactions related questions:

1. How do I dispute a charge on my statement?
2. Can I put a stop payment on credit card purchases?
3. What is a disputed transaction?
4. Will I receive a credit each time I dispute a transaction?
5. How do I protect myself from being charged for phone/mail/online purchases that I cancelled?
6. What is a declaration letter?
7. Why does CIBC have to request a copy of my transaction receipt when I dispute a transaction?
8. Why do I need to return a signed copy of the declaration letter to initiate a disputed transaction?