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Frequently Asked Questions

Credit Cards - Contact Information

  1. Who do I contact for assistance with my CIBC credit card account?
  2. Where do I mail my CIBC credit card payments to?


  1. Who do I contact for assistance with my CIBC credit card account?

    Feel free to contact us via any of the following methods.

    By telephone:
    1-800-465-4653 (Canada & U.S.)
    1-514-861-4653 (Elsewhere) or 800-465-4653 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the toll free number, followed by 0.
    1-877-331-3338 (TTY)

    Hours:
    Monday-Friday 7 a.m. - midnight ET; Saturday and Sunday 7 a.m. - 10 p.m. ET

    By fax:
    1-800-897-0551

    By mail:
    CIBC Credit Card Services
    P.O. Box 4058, Station A
    Toronto, Ontario M5W 1L8

    CIBC U.S. Dollar VISA card payments:
    P.O. Box 4452, Station A
    Toronto, Ontario M5W 4A8

    To report a lost or stolen credit card: (available 24 hours a day, 7 days a week)
    1-800-663-4575 (Canada & U.S.)
    1-514-861-9898 (from elsewhere)

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  2. Where do I mail my CIBC credit card payments to?

    If you wish to send payments to CIBC VISA through the mail, the mailing address depends on the type of CIBC VISA card you have.

    If you have: Send your payments to:
    • Aero Classic
    • Aerogold
    • Aerogold INFINITE
    • Aerogold for Business
    • Aerogold for Wood Gundy
    • Aventura Gold
    • Aventura INFINITE
    • bizline
    • Classic
    • Corporate Classic
    • Dividend
    • Dividend Platinum
    • Gold
    • Select
    • Vacationgold
    • Wood Gundy AAA
    		CIBC Credit Card Services
    P.O. Box 4595, Station A
    Toronto, ON M5W 4X9
    • AeroCorporate
    • US.Dollar

    A note for US Dollar payments:

    Customers should mail cheques or money order payments on these accounts in U.S. currency. Payments received in non-U.S. currency will be converted into U.S. dollars. The exchange rate CIBC employs is the branch selling rate for U.S. Dollars at the date and time the payment is posted to the credit card account.

    		 CIBC Credit Card Services
    P.O. Box 4452, Station A
    Toronto, ON M5W 4A8
    • Corporate Card
    • Purchasing Card
    		 CIBC VISA Purchasing Card
    P.O. Box 320, Station A
    Toronto, ON M5W 1C2
    • bizSmart
    		 bizSmart Business VISA card
    Credit Card Services
    P.O. Box 4493, Station A
    Toronto, ON M5W 4H7

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