CIBC VISA FAQ

If you wish to send payments to CIBC VISA through the mail, the mailing address depends on the type of CIBC VISA card you have.

If you have:	Send your payments to:
Aero Classic Aerogold Aerogold INFINITE Aerogold for Business Aerogold for Wood Gundy Aventura Gold Aventura INFINITE bizline Classic Corporate Classic Dividend Dividend INFINITE Dividend Platinum Gold Select Vacationgold Wood Gundy AAA	CIBC Credit Card Services P.O. Box 4595, Station A Toronto, ON M5W 4X9
AeroCorporate US.Dollar A note for US Dollar payments: Customers should mail cheques or money order payments on these accounts in U.S. currency. Payments received in non-U.S. currency will be converted into U.S. dollars. The exchange rate CIBC employs is the branch selling rate for U.S. Dollars at the date and time the payment is posted to the credit card account.	CIBC Credit Card Services P.O. Box 4452, Station A Toronto, ON M5W 4A8
Corporate Card Purchasing Card	CIBC VISA Purchasing Card P.O. Box 320, Station A Toronto, ON M5W 1C2
bizSmart	bizSmart Business VISA card Credit Card Services P.O. Box 4493, Station A Toronto, ON M5W 4H7

CIBC VISA Contact Information

By telephone:
1-800-465-4653 (Canada & U.S.)
1-514-861-4653 (Elsewhere) or 800-465-4653 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the toll free number, followed by 0.
1-877-331-3338 (TTY)

Hours:
Monday-Friday 7 a.m. - midnight ET; Saturday and Sunday 7 a.m. - 10 p.m. ET

By fax:
1-800-897-0551

By mail:
CIBC Credit Card Services
P.O. Box 4058, Station A
Toronto, Ontario M5W 1L8

CIBC U.S. Dollar VISA card payments:
P.O. Box 4452, Station A
Toronto, Ontario M5W 4A8

To report a lost or stolen credit card: (available 24 hours a day, 7 days a week)
1-800-663-4575 (Canada & U.S.)
1-514-861-9898 (from elsewhere)

Looking for more information? Learn more about the Disputed Transaction Lifecycle