Customer Service

CIBC’s Customer Service team is comprised of dedicated and experienced professionals in the investigation of client account activities, including payments, cash letters, collections, compensation claims, cheques/drafts and money orders. The team is supported by a payment system which provides quick responses to inquiries and online entry adjustments.

Our commitment to you

Our commitment to you is to offer speed, accuracy and reliability, with quick access to customer service if you have a question, issue or new product requirement. Our success in delivering account and wire payment services reliably and efficiently has made us a valued partner to banks throughout the world.

Proven track record of expertise

CIBC has established strong payment clearing relationships with a multitude of banks around the globe. We also have a presence in the Caribbean through our ownership of FirstCaribbean International Bank (FCIB) and in Asia through our strategic alliance with the Bank of East Asia (BEA).

Additionally, through our Wholesale Banking* business, we offer a full suite of wholesale services to meet the unique needs of our correspondents, including credit and debt capital markets products (e.g. short and long-term debt issuances, foreign exchange, origination, syndication, etc.), investment banking, merchant banking and commercial banking.

After nearly a century of providing the highest quality operational services to both domestic and international banks, we look forward to continuing to address the evolving needs of our correspondents.

* CIBC World Markets Inc. (“CIBC”) is a wholly-owned subsidiary of the Canadian Imperial Bank of Commerce and part of the Canadian Imperial Bank of Commerce’s wholesale banking arm, which also includes other affiliates including CIBC World Markets Corp., CIBC World Markets plc, CIBC World Markets Securities Ireland Limited, CIBC Australia Ltd and CIBC World Markets (Japan) Inc.