Online Services

To allow for the widest possible access for all of our customers, CIBC has undertaken an initiative to ensure that our website follows the Web Content Accessibility Guidelines (WCAG) provided by the W3C (The primary governing body of the internet).

Browser compatibility

You can view pages on our website on a variety of browsers. Select from the links below if you need to update your current web browser:

Assistive technology

CIBC currently supports JAWS 9.0. for visually impaired users of our site. If you are using an older version of the software, we suggest you upgrade to the latest version to ensure compatibility with the features on our site. Learn more about JAWS

If you have installed Rapport software, please note that it is currently not compatible with screen readers. Although you can install it, the protection won't be able to work properly.

Tips for using screen readers

Use quick access links

We've placed two links at the top of all our pages to help screen readers navigate the available content. The first link on the page - "Skip to main page content" will bring you directly to the page content, avoiding headers and navigation, while "Skip to navigation" will take you directly to the left-hand navigation to help you find the page you're looking for.

Navigate by headings

We've structured our pages so that each heading is coded in HTML so that you can take advantage of your screen reader's ability to move quickly from heading to heading.

Display Options

Using options available on CIBC.com or within your browser can optimize your display options.

Text Size for CIBC pages

You will be able to scale the text size of pages using the text icons located on the bottom left-hand side of available pages. This will increase or decrease the size of the main text on the current page and save the information you select to display your screen preferences on subsequent visits.

Change Contrast

To change contrast on any available pages within CIBC, you can select from "Normal" or "High" on the bottom left-hand side of the page.

Text size within your browser

A zoom feature is now included within both Internet Explorer 7 and Firefox which will allow you to enlarge the whole browser window. To do this, press "Ctrl" and "+" to increase the zoom and "Ctrl" and "-" to decrease the zoom.

Using Internet Explorer 7:

You can also change the text size. The way to do this does depend on how the site has been built. For many sites, you only need to:

• Open the "Page" menu with the mouse or by pressing "Alt" and "P"
• Select the "Text Size" option with the mouse or by pressing "X"
• Choose your preferred text size by selecting it with you mouse or by using the up and down arrow keys to select it, and then press "Enter"

Using Firefox:

• Open the "View" menu with the mouse or by pressing "Alt" and "V"
• Select the "Zoom" option with the mouse or by pressing Z
• Select the "Zoom Text Only" option or by pressing "T"